Privacy

Grievance Officer.

If you think we have mishandled your personal data, or we have not answered a request, tell us here. This is who answers, how, and how long it takes.

Contact

Who

Grievance Officer, Mavrix AI Private Limited

The business contact the DPDP Act asks every data fiduciary to publish (section 8(9) and Rule 9), and the person who runs our grievance redressal (section 8(10) and section 13).

  • founders@graine.aiPut “Grievance” in the subject.
  • Grievance Officer, Mavrix AI Private Limited, Basement, Rajendra Complex, Naya Bans, Near Union Bank, Sector 15, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301, India

Raise a complaint

Tell us what happened.

Use the form, or email or post us the same things. You do not need an account.

  • Your name and an email address we can reply to.
  • What happened, and what you would like us to do.
  • The reference number of an earlier request, if you made one.
  • If a business contacted you using Graine, its name and the number it called you on: that helps us find the call.

We reply here. If you have a Graine account, use that address, so we can find it.

With country code. If a business called you, the number it called helps us find the call.

We use what you send only to answer you. We acknowledge within 2 working days, aim to reply within 30 days, and never take longer than 90.

What happens next

What we do, and by when.

  1. 01

    The day you write

    You get a reference number straight away, on the page or by email. Quote it if you write to us again.

  2. 02

    Within 2 working days

    We acknowledge your complaint, and tell you if we need anything to find your data or to confirm who you are.

  3. 03

    Within 30 days

    We reply with what we found and what we did, or why we could not do what you asked.

  4. 04

    Never later than 90 days

    This is the longest the DPDP Rules allow for answering a grievance (Rule 14(3)). We do not ask you to wait longer.

If a business called you

The business decides; we help.

When a business uses Graine to call or chat with you, that business decides why and how your data is used, and Graine processes it for the business. Raise your complaint with the business first. If you write to us instead, we pass it to the business and help it reply within these times. We do not answer for it.

If you are not satisfied

The Data Protection Board of India.

The DPDP Act asks you to use our grievance process first (section 13). If our reply does not settle it, or we have not replied within 90 days, you may complain to the Data Protection Board of India, as the Board's own rules provide. The Board works as a digital office: look to its own website for how to file. If you are in the European Union or the United Kingdom, you may instead complain to your local data protection supervisory authority.

See also our privacy policy and the Trust Center. Last updated 4 November 2026.